privacy policy

Elly Holden Naturopathy (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use, and disclosure of personal information that you provide to us, and which we collect from you. By accessing or otherwise using our website, contacting us by email or phone, booking consultations, or acquiring our services or products (together, the “Service”), you agree to the terms of this Privacy Policy and consent to the processing of your personal information in accordance with it.

Please read this Privacy Policy carefully. If you have any questions, please contact us at holden.elly@gmail.com.

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

1. Types of Personal Information We Collect

We may collect:

Personal details: name, date of birth, gender, occupation.
Contact details: email, phone number, billing and postal addresses.
Health information: medical history, allergies, medications, treatments, lifestyle factors, and family history.
Transaction data: consultation bookings, payments, products purchased, and service records.
Communications: emails, calls, and messages regarding appointments or services.
Other information you voluntarily provide to us.

Where lawful and practical, you may deal with us anonymously or under a pseudonym.

2. How We Collect Personal Information

We collect information:

Directly from you when you book consultations, contact us, or use our services.
From third parties where applicable, including healthcare providers (with your consent), guardians (if under 18), or publicly available sources.
Through our website and online booking systems.

If you do not provide the information requested, we may be unable to provide our services effectively.

3. How We Use and Disclose Your Information

We use and disclose personal information for purposes including:

Providing naturopathic consultations, treatments, and products.
Communication regarding appointments, follow-ups, and support.
Internal administration, improving services, and managing payments.
Marketing communications (where consent is provided).
Referrals or collaboration with other healthcare providers, when necessary for your care.
Compliance with legal obligations or in response to emergencies.

Sensitive information, such as health data, is only used for the purpose it was collected, directly related purposes, or with your consent.

4. Cookies and Website Tracking

Our website may use cookies and tracking technologies to improve your browsing experience. Cookies help recognise your browser, store preferences, and collect anonymous usage statistics. You can disable cookies in your browser, but some features may not function properly.

5. Who We Share Your Information With

We may share your information with:

Third-party service providers (e.g., payment processors, IT support).
Healthcare professionals or laboratories involved in your care.
Legal or regulatory authorities if required.
Emergency contacts in urgent health situations.

We ensure that third parties are required to protect your information and only use it for its intended purpose.

6. Communications and Marketing

We may contact you about our services, promotions, workshops, or events via email or SMS, in accordance with the Spam Act 2003 (Cth). You may opt out at any time by notifying us. Your information is not sold or shared with external organisations for marketing.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure, including:

Secure electronic storage and encrypted cloud servers.
Limited access on a “need-to-know” basis.
Secure devices and password protection.
Conducting all discussions of personal information in private.

We cannot guarantee complete security of information transmitted electronically.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

9. Access and Correction

You may request access to your personal information or ask us to correct, update, or delete it by contacting holden.elly@gmail.com. Certain legal obligations may prevent complete deletion, but we will stop using the information for future purposes.

10. Privacy Complaints

If you have a privacy concern, please contact us in writing. We will attempt to resolve it within 30 days.
If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

11. International Users

If you are outside Australia, your information may be transferred to and processed in Australia. Data protection laws may differ in your location.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will take effect when posted on our website. Continued use of our services indicates your acceptance of the updated policy.

13. Contact

For questions or to exercise your privacy rights:

Elly Holden Naturopathy
Email: holden.elly@gmail.com

Last updated: 4 November 2025